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This discussion topic has been answered Discussion topic: Apps not working

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This message was authored by: Fran8

Message posted on ‎19 Oct 2023 07:18 PM

Apps not working

Netflix, prime & Disney+ apps are not working on my sky. They haven't been for the past 2 days! All payments are up to date so why can't I watch them through my sky anymore? 

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎19 Oct 2023 07:22 PM

Re: Apps not working

Posted by a Superuser, not a Sky employee. Find out more

First, try repowering your Sky Q box, by leaving off power for a few minutes.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎19 Oct 2023 07:22 PM

Re: Apps not working

Posted by a Superuser, not a Sky employee. Find out more

First, try repowering your Sky Q box, by leaving off power for a few minutes.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: lettice

Message posted on ‎19 Oct 2023 07:24 PM

Re: Apps not working

Posted by a Superuser, not a Sky employee. Find out more

Also, have a read of this Sky help article on fixing problems with your Sky Q apps;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/art...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Leanneclarke

Message posted on ‎22 Apr 2024 06:21 PM

Re: Apps not working

Sky running very slow. Cannot access channels and apps. There is also a red light permanently on the sky a box 

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Message posted on ‎14 Nov 2024 02:54 PM

Re: Apps not working

That didn't work so still no streaming apps 

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Message posted on ‎14 Nov 2024 03:13 PM

Re: Apps not working

Follow these steps and you apps will be working just did mine took 15 minutes and all working fine 

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