Apple TV not working on Q

[John+B+1234]

My Apple TV has stopped working, tryed a full reset of the Router and boxes, tryed the secret menu App refresh, Apple connects to other devices but not the Samsung main television, it goes through the motions via the QR code sign in then says " Could not sign in, wait a moment then try again "

Please help trying me mad. 😡

Moderator actions: Edited title

[lettice]

Two things.

Is your broadband from Sky, it may be worth asking in the broadband section on here if there is any kind of Apple TV problems with Sky broadband that my be causing your issue?

Secondly, Apple TV is not  a Sky product and this community is not really the place to help or resolve such issues.

Apple do have their own support are and community.

https://support.apple.com/tv

[John+B+1234]

Is your broadband from Sky - Yes all with Sky, the Apple TV was working fine till about a month ago..

Secondly, Apple TV is not  a Sky product - Understood but the app is built into sky Q, appears to be a Sky issue not Apple

Thanks

[GD1]

@John+B+1234  As this issue seems to be with the Apple TV App on SKy Q I've moved it to that relevant board for Sky Q

[GD1]

@John+B+1234   Your latest thread asking the same question regarding the same issue has been removed, you raised this yresterday and have received replies.

You don't need to create new threads, simply reply to the existing one.

[lettice]

@GD1 

You flagged me in the reply above. think  you meant to flag the OP.

[John+B+1234]

Sadly without solution, but noted.

[lettice]

@John+B+1234 

To be clear, when you say Samsung TV, is it failing on that using the Samsung Tv app, or do you mean using the Sky Q app on the Sky Q box connected to the Samsung?

You mention other devices, so assume you have tried logging into the Apple TV on them without issue.

If so, what kind of devices were they?

On your Sky Q box, are you getting any errors over and above the QR code message 'Could not sign in, wait a moment then try again'?

If you can answer some of those questions, her, we could then if you prefer for your Sky Q Apple TV app sign in, pass you to the Sky Community escalation team to chat through your issue.

[GD1]

@lettice  Sorry, now amended 🙂

[John+B+1234]

To be clear, when you say Samsung TV, is it failing on that using the Samsung Tv app, or do you mean using the Sky Q app on the Sky Q box connected to the Samsung? I am using the Sky Q app via Sky Q.

You mention other devices, so assume you have tried logging into the Apple TV on them without issue.

If so, what kind of devices were they? Log in fine on Laptop and Tablet

On your Sky Q box, are you getting any errors over and above the QR code message 'Could not sign in, wait a moment then try again'? No other errors, just stuck in the loop.

[lettice]

@John+B+1234 

Thanks for that reply.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1...

[Brill+Gill]

Hi @lettice, thanks for escalating this. We’ve sent @John+B+1234 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[SkyDave123]

• Having the same issue here on sky q

[John+B+1234]

With help from the Sky expert, I  reset the main Q box and Sky router, also when going to log on to Apple app I used manual sign ( E-mail and password ) in not the QR code. All been working ever since.

[fishytoast]

RESOLVED: In my case the problem was due to an unsupported character ("^") being set against my main Apple account. I chnaged the password to remove this and the problem was resolved. 

This was not a Sky-specific problem but was also occuring within the Apple app on my LG tv. Luckily, the tv app allowed me to enter my password directly and this is where I noticed the problem. The allowed characters for the main Apple account allows characters that are not (are no longer?) allowed in the app verification process.