Apple TV app

[Claire1981]

Hello, tried loading my Apple TV app on sky q box and it loads but will not let me move around or select anything.  Been like this for 3 days now?

[NuRF75]

I'm having the same problem. Layout looks a little off as well. It's not fully loading the Home Screen content and remote control does nothing 

[Claire1981]

@QSky  can someone help with this?

[hrai]

@Claire1981 

I had the same issue yesterday - rebooting the box fixed it for me.

[NuRF75]

Just tried that...no effect. 

[CoopesP]

Same here, just opens then does nothing!

[Daznicol]

 Reboot worked 2 days ago but nothing now. Just this screen! 

[forestfan1]

Same happens with us - not been able to watch anything on Apple via sky now for 3 days. Is anyone from SKY reading this? 

[Claire1981]

Nope no one from @SKYQ  has responded 

[Invisiblename]

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@forestfan1 wrote:

Same happens with us - not been able to watch anything on Apple via sky now for 3 days. Is anyone from SKY reading this? 

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This site is a customer helps customer forum, Sky do not routinely monitor it.  I can escalate your issue to them.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Claire1981  an invite to chat.

[RichieSecretz]

Also having the same issue on our Sky Q box, Apple TV app is just freezing despite numerous reboots. 

[wired4sound]

I'm also having this issue. I have tried to restart the Q Box and also refreshed the apps with the hidden settings. Nothing seems to work.

I have been in contact with apple support to see if it's an issue thier end.

[everest23]

Same issue. Tried rebooting and even factory reset. Partially loads then does nothing. 

[Daniel0210]

@Claire1981 

Just to point out, the two names you've tagged in your posts are not Sky tags. They are customers who unfortunately selected a tag name that suggests they are staff.