App issue

[JohnMaguire63]

My sky was fixed today but now paramount-+ and prime are not working

[stereohaven]

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@JohnMaguire63 wrote:

My sky was fixed today but now paramount-+ and prime are not working

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What was the fix? New box?

Might be worth trying an 'apps refresh' in the installer menu:

1. From the Sky Q Home screen navigate down to Settings in the left hand menu, but do not select Settings (i.e. click into it)
2. With Settings highlighted press 0 0 1 on your remote keypad and then click on the circular dot button in the middle of the 4 directional arrows on your remote to confirm
3. Next, select Apps, then highlight Refresh all Apps on this box. You'll see a message that says, "Your apps are being refreshed" and this will stay on screen until you press Dismiss or Back on your remote to return to normal viewing. It’s recommended waiting at least 5 minutes before doing so

Note that an apps refresh can take up to 24 hrs to complete, so be patient 👍🏻

[JohnMaguire63]

The first part works but apps does not appear after I'd entered 001

[JohnMaguire63]

It's just impossible to get an answer from sky

[mr.tickle]

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@JohnMaguire63 wrote:

The first part works but apps does not appear after I'd entered 001

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In that case you aren't doing it right I'm afraid. Those instructions are correct and the standard well-practiced method to get to the so-called "secret" menu (which everyone knows about, with articles written by Sky on how to get to it, so it's not in the least bit secret) in a full SkyQ box.

But you need to follow them exactly, down to the letter.