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Discussion topic: An explosive sound followed by nothing on the screen

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This message was authored by: go5

Message posted on ‎24 Jul 2025 08:20 PM

An explosive sound followed by nothing on the screen

I need to get my t.v. working.

Sky say they had a problem.

The help line gave a few instruction which I am unable to follow.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎24 Jul 2025 08:28 PM

Re: An explosive sound followed by nothing on the screen

Posted by a Superuser, not a Sky employee. Find out more
@go5 wrote:

I need to get my t.v. working.

Sky say they had a problem.

The help line gave a few instruction which I am unable to follow.  As customers we have no idea what you've been told by customer service staff  so you're going to have to explain fully what happened and what steps you were given, and why you can't follow those steps.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎25 Jul 2025 07:46 AM - last edited: ‎25 Jul 2025 07:47 AM

Re: An explosive sound followed by nothing on the screen

Posted by a Superuser, not a Sky employee. Find out more

Is the TV itself actually still working?

 

The recorded message about the problem on the sky helpline is old unrelated news.

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This message was authored by: SpaceSparkie

Message posted on ‎25 Jul 2025 09:41 AM

Re: An explosive sound followed by nothing on the screen

Posted by a Sky employee

Hi @go5 

 

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Sarah
Community Moderator
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This message was authored by: Addie15

Message posted on ‎25 Jul 2025 10:11 AM

Re: An explosive sound followed by nothing on the screen

Hi there! Thank you for escalating this. We have sent an invite to @go5.

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