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Discussion topic: Amber light

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Avatar for DW31
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This message was authored by: DW31

Message posted on ‎01 Feb 2025 06:15 AM

Amber light

Q is fading and lighting up but box won't switch on, amber light remains. Remote batteries are good and remote appears to be working. 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎01 Feb 2025 06:36 AM

Re: Amber light

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you Sky Q box has become stuck in standby mode. It happens sometimes.

 

Follow the advice here, namely the recovery mode on step 2

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

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