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Discussion topic: Amazon video app not working

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This message was authored by Stewmag82 This message was authored by: Stewmag82

Amazon video app not working

Is anyone having trouble loading the amazon video app? It stopped working at around 9pm last night and now won't load up at all @amazon

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This message was authored by lettice This message was authored by: lettice

Re: Amazon video app not working

Posted by a Superuser, not a Sky employee. Find out more

Try a reboot of your Sky q box.

 

  1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
  2. Plug in and switch your Sky Q box back on at the mains.
  3. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Also, try refreshing the apps;

 

  1. Press Home on your Sky Q remote, then highlight Settings
  2. Press 0,0,1 and Select to access the Installer menu
  3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Mustang18 This message was authored by: Mustang18

Re: Amazon video app not working

Why the hell have i got to unplug,reboot a bloody sky box when im paying over a hundred pounds a month,plus the bloody prime of seventeen quid a month and i cant watch what i want! Can't wait to get rid of SKY!!!

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