Posted by a Superuser, not a Sky employee. Find out more
Try a reboot of your Sky q box.
Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.
Also, try refreshing the apps;
Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take 24 hours to complete.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
Why the hell have i got to unplug,reboot a bloody sky box when im paying over a hundred pounds a month,plus the bloody prime of seventeen quid a month and i cant watch what i want! Can't wait to get rid of SKY!!!
Prime hasnyworked on my Sky Q box for months. I have tried everything I have read to try and resolve this issue. I have restarted the box, refreshed the app, logged out and in again so many times and all I ever get is "Sorry, something went wrong. Please try again later."
Posted by a Superuser, not a Sky employee. Find out more
Actually a resolution? Hard to say with such a pathetic generic error message from the Amazon app. There's not really a lot you can change. DNS servers perhaps?
