Try a reboot of your Sky q box.
- Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
- Plug in and switch your Sky Q box back on at the mains.
- Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.
Also, try refreshing the apps;
- Press Home on your Sky Q remote, then highlight Settings
- Press 0,0,1 and Select to access the Installer menu
- Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing.
The refresh can take 24 hours to complete.
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Click here to find outSky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q.
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