Already returned equipment

[Kate82]

Hi, I returned my sky cube box on 31.8.23 I have proof of postage receipt. But have just received packaging to send it again dying I've not sent it. What do I do? As I've already sent it back!

Thanks 

[Daniel0210]

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@Kate82 wrote:

Hi, I returned my sky cube box on 31.8.23 

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@Kate82 

Just to clarify before we get you some help, what do you mean by Sky cube box? Do you mean Sky Q box?

[Kate82]

Sorry, sky Q! 

[Daniel0210]

@Kate82 

Thanks. I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Kate82]

Where do I find my forum page? 😬

[Daniel0210]

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@Kate82 wrote:

Where do I find my forum page? 😬

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If youre reading this you're on it. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kate82  an invite to chat.

[Greenfingers001]

Update:

Spoke with @Kate82 and resolved issue, thanks again for the escalation have a great day 🙂