Already returned broadband but already returned

[ANS56]

Hi

i keep getting messages to return Broadbamd equipment.   I have already returned the items.  I retuned the new broadband we were sent as the engineer said he didn't need to change the router as it was the same one we had already installed.  The equipment was retuned in the original box but I had to print a return label and it was sent.  The retuned router would be under my wife's name

, at the same address as my account as a new customer but at the same address.

[Daniel0210]

@ANS56 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.