All apps disappeared on skyq

[Ray+cov]

All our apps on skyq have disappeared, we have performed all the relevant cures, still no joy. 

Thankyou

[Daniel0210 · Accepted solution]

@Ray+cov 

Without knowing the relevant cures you've tried have you rebooted your main Sky Q box?

Do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

If you've tried that and it hasn't worked you could try refreshing the Apps in the engineers menu. 

~ press the 🏠 home button then scroll down to settings and hi-light it
~ press 001 then select to get to the menu

~ scroll down to apps > press refresh