After trying to permanently delete programs from Sky 2gb box, the planner and program selection stop

[TonyP1964]

After trying to permanently delete programs from our Sky Q box, the sky system seems to stop working and only rebooting by turning Q box off allows it to work again. I have downloaded latest software. Still not working

[oldfella]

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@TonyP1964 wrote:

After trying to permanently delete programs from our Sky Q box, the sky system seems to stop working and only rebooting by turning Q box off allows it to work again. I have downloaded latest software. Still not working

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Hi @TonyP1964 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[PandJ2020]

There's no need to manually permanently delete - the space will be automatically recovered if needed.

[TonyP1964]

Thanks for the quick reply. The reset didn't work either. I tried this three times. Nothing reset?

[TonyP1964]

Reset didn't work. Nothing reset, not even remote

[TonyP1964]

Ok but why have the option if it's not needed?