05 Jan 2024 03:53 AM
Need help with my q boxes after 6 years
05 Jan 2024 03:55 AM
The buttons have fell through
05 Jan 2024 05:21 AM
Posted by a Superuser, not a Sky employee. Find out more@Manni
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
I don't know whether Sky will allow two free replacement though. It may be quicker to purchase a new remote from a retailer or larger supermarket.
05 Jan 2024 05:42 AM
I appreciate your help but sky already gave me 3 remotes when the blue button voice thing got upgraded ages ago which I thought was nice of them.. it's actually the little wierd arrow buttons on the small q boxes themselves on the boxes. I actually have three although 2 work at the same time but one of the boxes the light button has fallen back int
o itself too.
05 Jan 2024 05:48 AM
Posted by a Superuser, not a Sky employee. Find out moreOkay, I thought you were referring to remotes. You'll have to call Sky and see if they'll swap the mini box although they might say it's not normal wear and tear. November 2019 I got my mini box and it's still in perfect condition.
05 Jan 2024 05:52 AM
Thanks again. Much appreciated
05 Jan 2024 05:58 AM - last edited: 05 Jan 2024 06:04 AM
Posted by a Superuser, not a Sky employee. Find out more
@Manni wrote:I appreciate your help but sky already gave me 3 remotes when the blue button voice thing got upgraded ages ago which I thought was nice of them.. it's actually the little wierd arrow buttons on the small q boxes themselves on the boxes. I actually have three although 2 work at the same time but one of the boxes the light button has fallen back int
o itself too.
These things happen but like @Daniel0210 has said it's not normal wear and tear I've had mine since March 2016 and the WPS button hasn't moved.
05 Jan 2024 08:28 AM
Posted by a Superuser, not a Sky employee. Find out moreThose WPS buttons only need pressing once in a while. How has that happened??
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion