@PJ+Lister wrote:
I have a message on my screen which says 'Accessibility on Sky Q' which asks me to go to Settings but when I press my remote nothing happens and it doesn't send me to settings
hi @PJ+Lister
we beleive the following may help
Press & hold the 4 & 6 together until the red led above the SKY logo buttn flashes
this sets the remote to use Infrared only so now make sure you point the remote at the box to dismiss the message.
Once you pass that Press & hold 1 & 3 together to re-pair back in bluetooth mode
If that doesn't work, may I suggest you try a full reset of your remote:
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Again see if you can dismiss the message, making sure you point the remote at the box
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
