Access apps

[Polly20_25]

I have no satellite signal following storm and have an engineer booked for 14th Feb but yesterday all my apps and recordings are now showing that I need a satellite signal which i have been able to use them up until now.  

[TimmyBGood]

@Polly20_25 

Unfortunately that does happen: Sky satellite platforms require a periodic subscription verification which arrives over the dish.

[nigea99]

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@Polly20_25 wrote:

I have no satellite signal following storm and have an engineer booked for 14th Feb but yesterday all my apps and recordings are now showing that I need a satellite signal which i have been able to use them up until now.  

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hi @Polly20_25 

Unfortunately that is the case.

THe SKY Q boxes need a periodic 'Keep alive' signal sent via Satellite which your box can't get until the signal is restored.

The boxes work until the next signal is due, so like yours did, work for a while thenwhen the authorisation signal is not received they shut down for everything

[Polly20_25]

Oh really thanks for that I will just have to wait 2 weeks for the engineer then so 😫

[Invisiblename]

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@Polly20_25 wrote:

Oh really thanks for that I will just have to wait 2 weeks for the engineer then so 😫

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If youv'e got a PC or tablet, you could use the Sky Go app