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Discussion topic: A remote for my bed room

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This message was authored by Watermelon This message was authored by: Watermelon

A remote for my bed room

My remote for my TV in bed  room is broken

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: A remote for my bed room

Posted by a Superuser, not a Sky employee. Find out more

@Watermelon 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: A remote for my bed room

Posted by a Superuser, not a Sky employee. Find out more

@Watermelon wrote:

My remote for my TV in bed  room is broken


Hi @Watermelon 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

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