09 Oct 2023 08:50 PM
My remote for my TV in bed room is broken
09 Oct 2023 08:52 PM
Posted by a Superuser, not a Sky employee. Find out more@Watermelon
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.
09 Oct 2023 08:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@Watermelon wrote:
My remote for my TV in bed room is broken
Hi @Watermelon
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
Failing this
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
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