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Discussion topic: 2nd box keeps going faulty

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This message was authored by CourtneyC194 This message was authored by: CourtneyC194

2nd box keeps going faulty

We have a second box in our bedroom, and it disconnects a lot from the main one, even though broadband is fine. We have to unplug at rear of box, and re plug in after 1 min to reboot. Does anyone else have this.?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: 2nd box keeps going faulty

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: 2nd box keeps going faulty

Posted by a Sky employee

Hi @CourtneyC194 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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