2nd Qbox

[Raine3]

I don't believe they have bumped me off again. Wow they really are the worst! I think I will have to go to the Ombudsman

[caesarome]

@Raine3 

As you are talking to other customers here can you start from the beginning and let us know what the issue is do we can see if we can help.

[MightyQuinn]

Hi @Raine3   What is the full story? To contact the ombudsman you need to make a formal complaint and then wait up to 6 weeks or get a deadlock letter.

[Raine3 · Accepted solution]

Yes I know that. I am so frustrated that I cannot get an answer in any way urme phone ir online to get my 2nd Qbox to work. I need a Sky technician. I gave had ongoing problems since I had the upgrade to my Sky super fast WiFi etc which required a new router. Sky messed it up from day 1 about 2 months ago and bit by torturous bit they corrected it all except my 2nd smaller Qbox which does not allow me to get TV. 

[nigea99]

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@Raine3 wrote:

Yes I know that. I am so frustrated that I cannot get an answer in any way urme phone ir online to get my 2nd Qbox to work. I need a Sky technician. I gave had ongoing problems since I had the upgrade to my Sky super fast WiFi etc which required a new router. Sky messed it up from day 1 about 2 months ago and bit by torturous bit they corrected it all except my 2nd smaller Qbox which does not allow me to get TV. 

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hi @Raine3 

With the latest SKY Routers the mini boxes do not connect to your home wifi but to a wifi signal generated by the main box

Is there anyway you can move the mini slightly closer to your main box ?

Please may I suggest you try restarting your boxes - especially the main box which provides the mini with the signal:

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each the mini box.