15 minutes to download 8% of Sky on demand is UNACCEPTABLE

[jlbravard]

This is a recurring problem... none of our other apps have a problem

[Addie15]

Hi there, @jlbravard. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[jlbravard]

Not helpful but having searched GOOGLE I found that this is a regular problem. Being rather technical my conclusion was that the cause probably was an IP problem between my router and the Q box.  I then orchestrated a hard reset for the Q box and all seems to be working properly.

comment though: the process is slow and painful when you use complex passcodes - Sky should offer a simple one click reset from an existing user and a mixture of QR codes and codes by SMS. Poor service in my opinion.