@PGJB @RoseK14 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
You may be better using the Sky protect app and contacting Sky through either the email address or phone number that they advertise under support
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
