Sky doorbell notifications

[TillieIan]

Hi,

I'm getting notifications that a motion has been detected new my house. When I click on the notification, it's not returning any video footage on the app. It was working fine before I had to charge the doorbell. 

[Ami2023]

This is happening to me, every time we charge the doorbell we have to delete and reinstall the app because nothing works otherwise.  Have you found a resolution? 

[lettice]

This maybe something related to your Android/Apple device.

First make sure, the Sky Protect app is up to date and that notifications are turned on.

Would though suggest reporting to the Sky Protect team;

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there.