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Discussion topic: Sky doorbell notifications

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This message was authored by TillieIan This message was authored by: TillieIan

Sky doorbell notifications

Hi,

 

I'm getting notifications that a motion has been detected new my house. When I click on the notification, it's not returning any video footage on the app. It was working fine before I had to charge the doorbell. 

 

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This message was authored by Ami2023 This message was authored by: Ami2023

Re: Sky doorbell notifications

This is happening to me, every time we charge the doorbell we have to delete and reinstall the app because nothing works otherwise.  Have you found a resolution? 

This message was authored by lettice This message was authored by: lettice

Re: Sky doorbell notifications

Posted by a Superuser, not a Sky employee. Find out more

This maybe something related to your Android/Apple device.

First make sure, the Sky Protect app is up to date and that notifications are turned on.

 

Would though suggest reporting to the Sky Protect team;

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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