Need a helping hand?

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FAQ's & Help Articles - Sky.com

We've created a series of help articles for each of our Smart Tech devices and our Sky Protect app. 

What's new: These articles provide pre-installation steps, installation guides, troubleshooting tips & product feature information to ensure you get the most of your devices. 

Image of a help article for Sky Protect Smart Tech with options at the bottom to troubleshoot different Smart Tech devices.

Image of a help article about installing and troubleshooting the Video Doorbell.

Take a look below: 

Go to Sky.com > Help > Sky Protect > Smart Tech - Installing and Troubleshooting

• Video Doorbell
• Indoor Camera
• Leak Sensor
• Motion Sensor
• Contact Sensor
• Sky Protect App

FAQ's & Help Articles - Sky Protect app

You can also access these new FAQs and help articles directly within the Sky Protect app, making it easier than ever to find the support you need. 

Image of Sky Protect app on the Help and Support section with the different options for Product Support for the different Smart Tech devices.

Image of the different help options on the Sky Protect app for the Video Doorbell.

Go to your Sky Protect app > Settings > Scroll down to Help & Support > Select your device.

Tips & Tricks - Communities

Our community also offers great advice and top tips for making the most out of your tech. 

What's new: We'll be continually adding new articles that give you tips and tricks on everything from ideal device placement to tweaking your settings to suit you. 

Image of the latest Sky Protect articles in the Tips and Tricks section on the Sky Community forum.

Take a look below: 

Go to Sky.com > Help > Sky Customer Forum > Tips > Sky Protect > See our Tips & Tricks articles

Feature Videos - YouTube

Dive into our feature videos to discover more about the capabilities of your Smart Tech devices. 

What's new: You can now get to know the features of your devices and learn more about what they can do. Whether it's setting Activity Zones with your Video Doorbell or receiving temperature alerts from your Leak Sensor, watch now to find out. 

Image of the Video Doorbell and Indoor Camera thumbnails for the Sky Protect YouTube videos. Both th...

Image of the Leak Sensor and Contact Sensor thumbnails for the Sky Protect YouTube videos. Both thumbnails have the Leak Sensor and Contact Sensor on a gradient background.

Watch the full series below: 

Go to Sky YouTube > Playlists > Sky Protect

• Video Doorbell - a quick look at Alerts, Two-way talk and Activity Zones
• Video Doorbell - a quick look at Live Stream and Cloud Storage
• Indoor Camera - a quick look at Alerts & Two-way talk
• Indoor Camera - a quick look at Night Vision and Cloud Storage 
• Leak Sensor - a quick look at Water alerts and Incident escalation
• Leak Sensor - a quick look at Temperature and Humidity alerts
• Motion Sensor - a quick look at Motion alerts & Auto-arming
• Contact Sensor - a quick look at Contact alerts & Auto-arming

Need to get in touch?

For online quotes at any time, visit sky.com/protect. 

Need to speak to us? 

• You can reach us by email or phone via this link here. 
•              Monday to Friday: 08:00 - 20:00.
•              Weekends: 09:00 - 17:00.
• You can also head over to our discussion boards here. 

Opening hours will vary on bank holidays.