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Discussion topic: Issue with Sky Protect

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This message was authored by SimonBridle1010 This message was authored by: SimonBridle1010

Issue with Sky Protect

Hi All, 

 

Sky Protect in my flat for a couple of months now it all worked fine for a couple of days but gradually overtime Things I've stopped working. I have to constantly reinstall the app Or reinstall the device itself. For example, my leak sensors don't have any signal strength whatsoever in a ground floor flat to the point where I now use them just to measure the temperature and humidity. The sensors sometimes go off-line so I have to reinstall them at least once a week. And in the last 24 hours, my doorbell has stopped showing footage, It keeps asking me to reboot device via the app. Which I do, but it doesn't work. I've once again tried to The chime and then sync the doorbell, but that is not working. Today I have tried to speak to somebody from sky but they were as useful as a wet paper bag. It's getting to the point now where I might just cancel it all down and try and go with someone else. I don't want to do this because my phone and my TV are through sky and I'd like it all under one company. I don't know what else to do  

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