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Discussion topic: Everything has stopped working

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This message was authored by Sam309 This message was authored by: Sam309

Everything has stopped working

For some reason and I hope someone can help but everything has seemed to have stopped working at once . My door camera will not charge anymore and my indoor camera wont work and keep trying restart it but it won't connect with my internet anymore, has anyone out there got an idea ? 

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This message was authored by lettice This message was authored by: lettice

Re: Everything has stopped working

Posted by a Superuser, not a Sky employee. Find out more

For the doorbell, turn it off with the switch under the flap.

Leave off for at least ten minutes.

Then do a charge for at least 6-8 hours or overnight.

 

Fo the indoor camera, remove the bridge and leave the camera off power for about ten minutes also.

Reboot your router, repowering the indoor camera, let it conn3ct, may take a short while and when it's connected and blue, add the bridge.

If the camera fails to connect, try the above a few more times. No need to reboot the router again.

if it still fails, press the setup button underneath the camera until you hear the voice prompt asking to connect and follow the setup in the app to reconnect it.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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