The Chime connects via Ethernet cable to your broadband router/ hub and once connected after a short while it shows a blue light. You can then connect the doorbell to the Chime.
Follow the setup of the Chime and doorbell here and watch the setup video.
Also, before doing so, do a restart of your broadband router/hub.
https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doo...
There are also some helpful tips in there for chime not seeming to connect and not showing its lights during setup.
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