Sky Smart Home app – unable to log in

[RichieP2804]

Yes app now working for me. Will wait til the weekend to try and set it up. 

[Kevin2286]

Not for all of us ah 

[Sarahtlm]

Smart Home App useless as cannot log in.  Can't use the doorbell I purchased.  It's been a MONTH now.  But of course Sky are insisting on taking my money as the help line seem to know nothing about the app issue.  Oh and Sky are still selling doorbells that cannot be used.  

[lettice]

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@Sarahtlm wrote:

Smart Home App useless as cannot log in.  Can't use the doorbell I purchased.  It's been a MONTH now.  But of course Sky are insisting on taking my money as the help line seem to know nothing about the app issue.  Oh and Sky are still selling doorbells that cannot be used.  

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Have moved your post to this ongoing discussion thread.

Sky are aware of the issues around app log in problems for some customers.

We have noticed recently that some of the customers previously having the issue are now able to log in.

Can you please read the answered post in this thread and fill out the form in that post.

[Mikemc]

raised Ticket 

cannot log onto my devices

no response as yet from sky

need sorted asap as going away

[lettice]

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@Mikemc wrote:

raised Ticket 

cannot log onto my devices

no response as yet from sky

need sorted asap as going away

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@Mikemc 

Have moved your post to this ongoing discussion thread.

Not sure if your ticket you mention is a result of doing as below or a call to Sky.

Sky are aware of the issues around app log in problems for some customers.

We have noticed recently that some of the customers previously having the issue are now able to log in.

Can you please read the answered post in this thread and fill out the form in that post.

[Kevin2286]

I've had mine 4 months and not fixed so good luck it being fixed. Sky spin you a load of lies and lies saying it will be fixed but it's all nonsense. 4 months and sky don't care it's embarrassing so good luck 

[Sarahtlm]

I've completed the form. I've reinstalled app.  As of today still no access 

[Bella481]

Hi I'm having problem signing to my account 

[lettice]

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@Bella481 wrote:

Hi I'm having problem signing to my account 

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@Bella481 

Have moved your post to this ongoing discussion thread.

Sky are aware of the issues around app log in problems for some customers.

We have noticed recently that some of the customers previously having the issue are now able to log in.

Can you please read the answered post in this thread and fill out the form in that post.

[8ully]

I've had mine working for a week and all was was good. Yesterday when I clicked on the app it told me there was no connection to my doorbell as battery was flat. Charged it up and when I've put it back up outside it's stopped working. It only works when someone rings the bell. Otherwise it doesn't pick up any movement on my drive or if someone is at my door. Before the battery went flat it used to notify me of any movement or if someone was on my drive. Now nothing. No setting have been changed so don't understand why it doesn't activate when motion is detected any more