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Discussion topic: Smart home app issue

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Avatar for Kellylou89
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This message was authored by: Kellylou89

Message posted on ‎11 Jul 2026 02:02 PM

Smart home app issue

Got my new smart video doorbell today and went to set up in the app but it wont let me even enter my log in details just jumps to an error page saying to try again but it wont even let me type anything in. Any help please
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Avatar for Sam1976barnett
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This message was authored by: Sam1976barnett

Message posted on ‎11 Jul 2026 02:49 PM

Re: Smart home app issue

Same here - I'm entering my user name and password and then I get an error message. Hoping someone replies!

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This message was authored by: Highlinder

Message posted on ‎11 Jul 2026 02:55 PM

Re: Smart home app issue

Posted by a Superuser, not a Sky employee. Find out more

@Sam1976barnett  & @Kellylou89  Are you running private DNS on your mobile device?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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