Error message when logging in to set up doorbell

[CarolJ466]

When logging in to my account after scanning the QR code to set up my new doorbell camera I keep getting this message and tried following both links but nothing solves the problem. Any ideas would be greatly appreciated  

 

[Highlinder]

@CarolJ466  If you follow the link below it will give you the directions to install the chime and video doorbell

https://www.sky.com/help/articles/sky-smart-home-video-doorbell-chime-install 

[Tori92]

I thought i was going mad! This is happening to me right now, I have done all troubleshooting to the point of sky unlinking all my accounts and then relinking and it didnt even work, I still cannot get on, sky have raised a CRF 2 days ago which i was told takes 48 hours and then today I have been told it was rejected and then re escalated and now gotta wait 5/7 days

[CarolJ466]

Can I ask what a CRF is. 

[Telms]

Its a customer referral form, it gets sent to the priority team who are the background technicians i believe, they then troubleshoot everything in the background 

[Kellylou89]

Im having this same issue It wont let me enter my email address to log in , jumps straight to the next page saying error. It'd frustrating