Wher are you seeing this error.
Can you explain a bit more on where and exactly what the error says?
Have a read and adjust some settings for the activity zone as per this Sky help article.
https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doo...
Plus make sure your doorbell is getting a good signal with your chime. It might help to move it a bit closer.
More in the Chime connection here;
https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doo...
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