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Discussion topic: Smart doorbell

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This message was authored by: Mavis14

Smart doorbell

Sky smart doorbell is not keeping its charge only lasting 10 days. Some recordings are not opening. Door bell is next to chime and signal only 3 bars.

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This message was authored by: lettice

Re: Smart doorbell

Posted by a Superuser, not a Sky employee. Find out more

Notice you have the doorbell near to the Chime, which helps a lot.

Three bars is generally a good signal.

A small movement of the Chime can help a lot. Do make sure the Chime is in the open and if you can have it with the clearest line of site between the Chime and doorbell. Yes, there will be a wall, but try and avoid having any furniture in that line.

 

For your battery loss, try some of the following:

A lot of live viewing can reduce the battery life.

In the app for the doorbell, reduce the length and time between the recordings.

Also make sure your activity zone is set to as best a defined area as you can get;

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doo...

 

More on battery help;

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doo...

 

It does not always record everything, sometimes it will just show an alert of an event.

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