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This message was authored by: RRob

Smart door bell

I am having difficulty with the smart door bell. Its only telling me someone at my door when my door is actually been opened to come in or go out. Its not doing night vision and not letting me set a zone where I want notifying. I have rang sky a number of times with no help.

 

Thank you


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This message was authored by: lettice Answer

Re: Smart door bell

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using the reboot device button of the doorbell from the app?

 

Might also be worth doing the same for the chime.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: lettice Answer

Re: Smart door bell

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using the reboot device button of the doorbell from the app?

 

Might also be worth doing the same for the chime.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: RRob

Re: Smart door bell

Thank you I will try that 🤞

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