Smart Home app error

[Stottie]

Sky Smart Home app has signed me out and I'm now getting the error "Oops! Something went wrong" at the login screen. Reinstalled the app and still getting the error...not even able to put in my email address.

Is this just me?

[Highlinder]

@Stottie  Do you have an iPhone or and Andriod device?

[Stottie]

Android phone running Android 16

[Stottie]

Very odd - it doesn't do it when on a mobile connection - only my home broadband. I also don't get the same issue on the My Sky app?!?

[Highlinder · Accepted solution]

@Stottie  On your mobile are you running private DNS at all to stop ad's? This can be checked by going into settings  and in the search type DNS and you will see private DNS if it is on switch it off and try login again.

[Stottie]

Ah. Thanks! I use UniFi ad blocking and this seems to be the culprit.

[Highlinder]

@Stottie  You can turn it back on after you login, but you will have to turn it off if the app logs you out. I know this as I have private DNS set and found out this myself.