Sky Smart Doorbell - Primary User Can't Add Additional Users

[SarahLou20]

Sky Smart Doorbell instructions for adding additional users directs you to "Users" where you're supposed to find the function "Add Users" but unfortunately there is no option in the actual app to do so. I see there are other Sky members having the same problem so this may be a common fault. Please don't tell me to re-install as that doesn't help. I'm in a family household so only one user isn't going to work for us. Any help from Sky would be appreciated.

[Highlinder]

@SarahLou20  Can you check something following these directions, open the app >>>settings >> home>> switch home, can you tell us how many options you have and if it is more than one can you tell us if it is in the bottom or top one please.