Discussion topic: Sky Doorbell Issue since update
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Message posted on 13 Oct 2026 04:30 PM
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Sky Doorbell Issue since update
Hi,
Has anyone else had issues reconnecting the smart doorbell since the update. I updated the doorbell and the chime on the app 3 days ago, and it just says offline. I've charged it fully, but still having this issue. Really regret purchasing this. I thought with it being Sky it would be great like their other products. But I've had none stop issues since. I'm contemplating putting my old doorbell back up that cost £40 and isnt a named brand, as that worked so much better. I wish Sky would ask its customers where they think they can improve and implement them. It says a lot considering my old doorbell worked so much better than the Sky one. Sadly I would absolutely not recommend this to anyone else. It's also frustrating that you can't pick up the phone and speak to someone. Whilst I appreciate the chat aspect also online, I wish there were both options.
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Message posted on 13 Oct 2026 05:36 PM
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Re: Sky Doorbell Issue since update
@KB181 Did you try to re-boot the doorbell via the app?
If you have found this solution helpful please tick this as the answer.
Message posted on 13 Oct 2026 06:08 PM
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Re: Sky Doorbell Issue since update
Yes I've rebooted. I've done everything the gentleman I spoke to on the chat said.
Message posted on 13 Oct 2026 11:39 PM
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Re: Sky Doorbell Issue since update
Have you actually powered off the chime (by pulling the power cable) and restarted the doorbell by using the power switch on the back?
Very occasionally I have to do this on mine if they go offline.
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