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Discussion topic: Sky Doorbell Issue since update

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This message was authored by: KB181

Sky Doorbell Issue since update

Hi, 

 

Has anyone else had issues reconnecting the smart doorbell since the update. I updated the doorbell and the chime on the app 3 days ago, and it just says offline. I've charged it fully, but still having this issue. Really regret purchasing this. I thought with it being Sky it would be great like their other products. But I've had none stop issues since. I'm contemplating putting my old doorbell back up that cost £40 and isnt a named brand, as that worked so much better. I wish Sky would ask its customers where they think they can improve and implement them. It says a lot considering my old doorbell worked so much better than the Sky one. Sadly I would absolutely not recommend this to anyone else. It's also frustrating that you can't pick up the phone and speak to someone. Whilst I appreciate the chat aspect also online, I wish there were both options. 

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This message was authored by: Highlinder

Re: Sky Doorbell Issue since update

Posted by a Superuser, not a Sky employee. Find out more

@KB181  Did you try to re-boot the doorbell via the app?

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This message was authored by: KB181

Re: Sky Doorbell Issue since update

Yes I've rebooted. I've done everything the gentleman I spoke to on the chat said. 

This message was authored by: Stottie

Re: Sky Doorbell Issue since update

Have you actually powered off the chime (by pulling the power cable) and restarted the doorbell by using the power switch on the back?

 

Very occasionally I have to do this on mine if they go offline.

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