Pairing with chime

[Gez62]

The sky home doorbell won't connect to chime, it's driving me mad 

[GD1]

@Gez62  Your post has been moved from the Sky Glass board as you're issue is unrelated to the TV service.

[Highlinder]

@Gez62 Is your chime connected via ethernet to your router and have you then tried to connect the doorbell with the chime when it is close together?

[Gez62]

Yes I've done all that, it just won't connect, doorbell is saying offline all the time ? 

[lettice]

Can you do the following.

Is the blue light showing on your Chime?
Make sure the Chime is as close to the doorbell as you can get it.

The best for the Doorbell and Chime is to have them within 5m of each other.

Place the Chime out in the open, not behind furniture or in a cupboard.

Try to create as best as you able a line of sight between the two devices. Connection will be stronger if there are not too many walls or large furniture in the way.

Try a signal test.

1. Open the Smart Home app.
2. Tap the Settings tab.
3. Select Device Settings, then Smart Doorbell.
4. Tap Technical Information, and then Signal.
5. Select Run Test.

[Gez62]

Hi

Yes have done all of the above and still no good?

Had doorbell and chime almost touching each other and still nothing.

I will try again tonight when I get home and if same I will return the item as not got for purpose 

[Gez62]

I can't select doorbell as I can't Install it

[Highlinder]

@Gez62  Does it not allow the pairing when you press the button the side of the chime and the button on the back of the video doorbell?

[Gez62]

No unfortunately after several and I mean several times they won't pair up ? 

I'm going to call tomorrow to cancel it