Posted by a Superuser, not a Sky employee. Find out more
Have you tried turning it off for say ten minutes?
If so, is it connecting to your router?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
Posted by a Superuser, not a Sky employee. Find out more
Also, if you have not, have a look at the troubleshooting steps in the Sky Protect app under Support or ?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
Hello there @Rt2fff Have you tried restarting the camera and checking the power and all connections? Make sure that your app and firmware are up-to-date, and check the camera settings once again. If you have more queries, contact customer support.
