If the device you mention is protected by Sky Protect device insurance.
You will need to call the number to make a claim as detailed in this help article;
https://www.sky.com/help/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequently-as...
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q.
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