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Message posted on ‎23 Aug 2026 01:40 PM

Faulty holding bracket

Gone to fit my sky doorbell and the holding bracket is faulty , the bottom clip is broken. So I need a replacement bracket

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎23 Aug 2026 01:45 PM

Re: Faulty holding bracket

Posted by a Superuser, not a Sky employee. Find out more

Afraid you will need to contact Sky for a replacement.

 

If you click on 'No I still need help' at the bottom of this Sky help article, you will should be able to chat with Sky and ask for a replacement.

 

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-delivery-nav/articles/sky-smart-home-deli...

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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎23 Aug 2026 01:45 PM

Re: Faulty holding bracket

Posted by a Superuser, not a Sky employee. Find out more

Afraid you will need to contact Sky for a replacement.

 

If you click on 'No I still need help' at the bottom of this Sky help article, you will should be able to chat with Sky and ask for a replacement.

 

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-delivery-nav/articles/sky-smart-home-deli...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Kjnight

Message posted on ‎23 Aug 2026 03:07 PM

Re: Faulty holding bracket

Not the answer I still need help

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Message posted on ‎23 Aug 2026 05:14 PM

Re: Faulty holding bracket

Posted by a Superuser, not a Sky employee. Find out more

@Kjnight  You need to speak to Sky in order to get a replacement holder and @lettice gave you the information in order to speak to Sky to get this resolved.

If someone has helped give them Like.

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