Chime doesn't work

[marktaylor7]

My signal is fine and I get notifications of someone at my door and doorbell being rung but my chime doesn't work so I miss the person. It rings outside but not inside. Sometimes it works but regularly it doesn't and I have missed people at my door. Any idea what could cause this ? As I say my SIGNAL is FINE. 

[Highlinder]

@marktaylor7  Have you turned up the volume on the chime within the video doorbell settings?

[marktaylor7]

Yes.  The issue is it sometimes works ... but sometimes doesn't 

[Stottie · Accepted solution]

Do you have person detection and doorbell pressed sounds enabled at the same time? Or just doorbell pressed? I had issues with the person detection sound always working, but then if the doorbell was pressed too quickly, the relevant chime wouldn't sound.

Resolution was to disable the person detection sound, save the settings, and then go back in and reselect the relevant doorbell pressed sound again (and I had to actually reselect the sound). Problem is I don't get the person detection sound, but I still get the app notification.

[marktaylor7]

I don't have sound enabled for person detected. I just get notification but this morning I got a parcel delivery and there's nothing showing up at all on my camera. Delivery guy doesn't ring my bell but I can he is recorded on camera. Says nothing detected so far today. I'm getting so fed up with it all.  What's the point if it doesn't even pick up someone at my door on the camera???? 

[Stottie]

Did you set up the movement detection zone? So he didn't ring the doorbell (sounds about right), but was picked up by the person detection, but you didn't get a notification on the app?

[marktaylor7]

He wasn't picked up at all. No recording at all. 

[marktaylor7]

I only know he was there because I have my parcel !

[Stottie]

Ah ok. Did you set up a activity zone? Check it is set up correctly - the blue area is the detection area.

[marktaylor7]

I did yes. All blue. I've switched it off now .

[marktaylor7]

I give up... just had a second parcel delivery... got notified on mobile ... but nothing picked up on camera.  This is driving me nuts. Not at all reliable. 

[Stottie]

What is the signal like on the doorbell? Also have you tried rebooting the doorbell and chime?

Sounds like the chime is struggling to upload the video content to the cloud.

[marktaylor7]

I actually deleted everything and set it all up again from scratch yesterday because of all the problems I was having. Not sure what else I can do. 

[Stottie]

In that case it sounds like it might be an issue with the chime (preventing the upload of footage) or your account. Unfortunately you'll need to speak to Sky about it this.

[marktaylor7]

Yep. Easier said than done lol Thanks for your assistance.