Cannot complete your order

[johnshel]

Whenever I try to enquire or buy either smart home equipment, or to upgrade to Sky Glass gen 2 or even to start a swap on my phone, I get the message "we cannot complete your order"... it the asked me to get in touch.... that obviously only sends me to the FAQ pages.... any ideas????

[caesarome]

@johnshel 

There is a phone number shown here:

https://www.sky.com/help/articles/sky-protect-get-in-touch

[johnshel]

Is that just for  Sky protect?? I think my issue is with ver everything?? I've tried deleting and re installing the app.... it also has the same issue online 

[caesarome]

@johnshel 

That is just for Sky Protect so you call them to see what they say.