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Discussion topic: Additional user trouble

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Message posted on ‎20 Jul 2026 05:52 PM

Additional user trouble

Ive sent my husband an email for the the sky doorbell as an additional user. Whenever her tries to do it, it says 'whoops something went wrong'

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Message posted on ‎20 Jul 2026 07:41 PM

Re: Additional user trouble

Posted by a Superuser, not a Sky employee. Find out more

@SHANROB16 Is the device he is using an Andriod or Apple product?

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This message was authored by: SHANROB16

Message posted on ‎22 Jul 2026 08:41 AM

Re: Additional user trouble

 

Its Android 

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Message posted on ‎22 Jul 2026 09:40 AM

Re: Additional user trouble

Posted by a Superuser, not a Sky employee. Find out more

@SHANROB16  Can you check that they don't have private DNS running and if they do switch it off and try again. Once logged in it can be switched on again. But you will find that the app does log you out, the private DNS will need to be turned off and on again.

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