'you're not allowed to call this number, please check your settings online

[chrissy61]

Getting this message with every call, been chatting to advisor via site she is stumped, it's an oldadvisor sa samsunsung j3 2016 but working perfectly, whatsapp is fine, I know there's the same query on here somewhere but cannot find it, please advise someone.? Sky says call them, I can't can I, brilliant.

[chrissy61]

Sorry not enough info, she had me reset back to factory settings, didn't work. Someone tried to text me, zilch.

[twilight+princess]

Are they premium rate number or standard (01, 02, 03?
If premium then you might need to increase the spend cap:
https://www.sky.com/myaccount/mobile/sim/x/settings/spend-cap

[chrissy61]

Hi Twilight, ty for responding, all the numbers I tried were ordinary people's, my brother, friend, optician etc. apparently they now think it's one for the engineers to investigate, they still aren't 100% sure, though.

[twilight+princess]

Thanks. That is very strange. I hope support fix the problem. They may first try sending another SIM card - if they haven't already.
Out of curiosity try another sim (if possible) in the phone to rule out a problem with the device.