won’t let me upgrade

[tianey]

hiya, i've been trying to upgrade my phone for a while, i've been told u can even if i haven't finished paying, but it won't let me and i wasn't sure why.

[63johnw]

Hi @tianey  if it's not letting you proceed online then call sky on 150 for help. If you do swap before the usual swap window there could be a substantial sum to pay as the value of your old phone may not cover the remaining contract costs.