why is mobile account restricted

[revird]

i am tryig to upgrade my phone but cannotdo so as the message i get is account restricted

[caesarome]

Are you signed in with the correct ID ?

If so have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[revird]

My account is already linked

[caesarome]

That suggests it might be an issue with your login you are using.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @revird.

[Daniel0210]

@revird 

Your duplicate thread has been removed. There is no need for a second thread creating duplicate responses. You need to engage in the escalation process that has been sent to you. 

[Daniel0210]

@revird 

I've removed my post as being the answer ~ because it isn't but thank you anyway.