upgrade problems

[redroo1]

I've been complaining since September 25 about my inability to go beyond basic account checks on my mobile account , as soon as I look to Swop any of my three devices my account reverts to account has been closed . They take my money every month and I have full service . This all started when I closed my sky glass account and reverted back to sky Q anyone else have the same issue . When I complain im told it will be elevated to a back office and I hear nothing .

[caesarome · Accepted solution]

@redroo1 

Have you tried filling in this form to put in a complaint;

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

[redroo1]

Thankyou for your prompt reply complaint has been sent