Discussion topic: upgrade phone
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Message posted on 29 May 2025 04:10 PM
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upgrade phone
I've been told i can upgrade or swap my phone for a new one but when i go to do it says my credit agreement was declined and have to buy it out right? not sure why when i already have a contract with sky?
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Message posted on 29 May 2025 04:11 PM
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Re: upgrade phone
Unfortunately not. Having a current contract doesn't guarantee you another.
You are credit checked and may not meet their criteria.
Message posted on 29 May 2025 04:12 PM
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Re: upgrade phone
Hi @Missparkerx having a previous contract doesn't guarantee a new one unfortunately. If you have failed the credit check then take a free offer of registration with Equifax or similar to look into what may have caused your problem.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 29 May 2025 04:14 PM
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Re: upgrade phone
Each time a new device is ordered a credit agreement is carried out, the fact you have already got one doesn't automatically mean you will pass this check so paying it outright in one go is your only option.
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If you need help please provide as much information as you can
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