topic: Can’t link Sky ID to mobile account to activate sim

[KT473]

Every time I go to type in my surname, postcode and last 6 digits of my account number it says there is an error in my details and to use the card at the time of purchase. 
Although these are the correct details? 

[caesarome]

@KT473 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @KT473 an invite to chat.

[Lisa50]

Can't get in my mobile account to activate my sim 

[Tom-W19]

Hi @Lisa50 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[GD1]

@Lisa50  Your other posts have been removed as you have this one here already, you will need to be patient and wait for a member of the Community Messaging Team to contact you as per @Tom-W19  post.