subscription

[Kennedy14]

Hello. I was suspended for an invoice that I didn't pay on time. But yesterday evening I paid. But I still have problems with the network. The "sky" team tells me to go to some sites but those sites don't work.

[Daniel0210]

@Kennedy14 

If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@Kennedy14 wrote:

Hello. I was suspended for an invoice that I didn't pay on time. But yesterday evening I paid. But I still have problems with the network. The "sky" team tells me to go to some sites but those sites don't work.

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As well as paying the bill @Kennedy14 have you reset up your usual payment method ?

[Kennedy14]

No. it doesn't work it gives me an error

[caesarome]

You might need to call them agaon 150 about this as your payment details might need setting up again if you are yet to do this.