speak to a love agent

[ruth114]

I need to speak to a live agent on how to pay an outstanding bill with an old account, the email is no longer valid and cant log in using the normal process, sky assistant is of no use.

[63johnw]

Hi @ruth114 

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Hello @63johnw, thanks for the heads up with this. We'll be sure to send @ruth114 an invite and we look into this with them 👍🏻

Thanks, Jason-