Discussion topic: sky phone

This message was authored by: Junaid4 · ‎06 Nov 2024

i am recently placed an order now i recevie tha email my order has been cancel why ?

This message was authored by: Junaid4 · ‎06 Nov 2024

why

This message was authored by: 63johnw · ‎06 Nov 2024

Hi @Junaid4 this usually happens if you fail the second more enhanced credit check sky carry out. A call to sky will confirm but they won't be able to tell you why, you will need to look into this yourself.

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This message was authored by: Daniel0210 · ‎06 Nov 2024

@Junaid4

See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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