@BenitaHiggins
You can swap or upgrade it, so this link will help you to do this:
https://www.sky.com/help/articles/sky-mobile-upgrade
If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.
If you are struggling with this then give Sky a call on the free 150 number to do it.
If sending a phone back to Sky then make sure you get and keep proof of delivery.
The device you send back will be inspected for damage and a final valuation will be given so if you still owe anything against it thye difference will be added to your next available bill.
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